Simply view the item you wish to purchase, select an appropriate size (if applicable) and click the ADD TO CART button. Follow the instructions and choose to checkout as a guest or register an account. Please note that in order to purchase from us you will need to pay by credit/debit card or PayPal.
Contacting us via email at firstname.lastname@example.org enables us to respond to your queries more quickly and efficiently; however, if you would like to speak to someone directly then you can contact us by phone on +61 415 805 170.
When you log in to your account there is the option to edit your account information, including your email address and password.
Unfortunately, at this time TRL Merchandise does not print a catalogue. All products held in stock are available through our website, please email us if you can not find the item you are after at email@example.com. To keep informed about our latest collections and product releases join our mailing list.
Yes we do. All wholesale enquiries should be made to firstname.lastname@example.org who are the official Merchandise provider of TRL.
All product prices shown on our website include GST at the current rate.
We are by no means a corporate company but we recognise that there are certain responsibilities that any business should uphold. We ensure that all of our suppliers are fully certified and never use sweatshops or any form of child labour.
Our warehouse dispatches all orders placed before 1pm on the same working day. Any orders placed after 1pm will dispatched on the next working day. Orders placed after 1pm on a Friday and during the weekend will be dispatched on the following Monday, excluding Public Holidays.
The expected delivery time for a standard order being shipped to an Australian address is 2 - 5 working days. The shipping time for orders outside of Australia will vary depending on the location.
The carrier will leave a card informing you that the delivery has been attempted. On this card will be instructions as to how to obtain your parcel.
We do not keep any stock at our office and orders are dispatched from our warehouse. Unfortunately it is not possible to pick up your purchase directly.
Unfortunately, the delivery can only be made to the address that was supplied when the order was made and requires a signature on receipt.
Yes, anyone at the specified address can sign for the goods.
Any customs or import duties are levied once the package reaches its destination country. Customs charges vary widely from country to country and we have no control over them and cannot estimate how much they will be. The charges must be paid by the recipient and we recommend that you contact your local customs office if you require further information.
No, we do not delivery to any form of Post Office Box.
We accept all major debit and credit cards, through our PayPal payment system.
When you log onto your account there is the option to edit your existing address details or add a new address. If you have already placed your order then please call us on +61 415 805 170 and, if the order has not yet been dispatched, we can amend the delivery address.
Please refer to our returns page.
We endeavour to process all exchanges and refunds within 48 hours of receipt. Please note that in some instances this can take up to 7 days depending on the nature and timing of the request.
Regrettably mistakes can happen so if you think you have been refunded the wrong amount then please contact us on email@example.com enables with your order number and the required refund amount.
We do not cover the cost of items that are returned for an exchange or refund. Please note that the item being returned is your responsibility until it reaches us and we recommend that you send the parcel using a tracked delivery service that insures you for the value of your goods.
After your order has been submitted our systems immediately contact your bank or card issuer for authorisation to take payment from your account. If authorised, you will receive an email within a few minutes confirming your order and payment will be taken shortly after. If there is an issue with your order then we will contact you by email. In the event that we are unable to resolve the issue and dispatch your order we will issue a full refund. Please note that some banks may still reserve your funds for a given period of time.
We will only refund the delivery charge for returned items where the item has a defect or where the incorrect item was sent. In all other instances the delivery charge is non-refundable.
Our policy is to respond to all customers enquiries within one working day. If you have not received a reply it could be due to your email client having filtered it as spam or, if your mailbox is full, rejecting it. If you have not received a reply within 2 working days then please contact us, providing your name, email address, order number (if applicable) and original query, on +61 415 805 170.